Comments, Suggestions & Complaints
If you have any comments or suggestions about the service we provide, please contact our Operational Manager, Jennifer Smart. She is available Monday to Thursday. She is also there to respond to any complaints you may have. In her absence please contact Nagina Akhtar.
You can contact the surgery with any comments, suggestions or complaints by writing to Jennifer Smart, Operational Manager, using the address or email below, or you can download the complaints form from the downloads section on this page.
Address: Westbourne Medical Centre,
7 Trinity Mews,
North Ormesby Health Village,
TS3 6AL
Telephone: 01642 915188
Email: nencicb-tv.wmc@nhs.net
Downloads
Complaint form (DOCX, 79KB)
Complaint form for third party (DOCX, 72KB)
Complaints procedure (DOCX, 68KB)
https://www.england.nhs.uk/contact-us/feedback-and-complaints/complaint/