This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Westbourne Medical Centre

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

General Data Protection Regulations (GDPR)

GDPR came into force on 25th May 2018 - please see "Practice Policies" section for further information and to view our Privacy Notice.

Patient Participation Group

The Practice is looking to recruit new members for the Patient Participation Group.  If you would like to have your say on how the Practice meets the needs of its patients or you would like to be involved in any changes that the Practice makes please speak to Claire Fisher the Reception Supervisor.

Repeat Prescription Ordering

From 2nd September 2019 the pharmacy will no longer be able to order repeat prescriptions on behalf of patients. Patients who have a clinical need or are housebound and unable to do this may continue to use this service if it has been agreed by the practice direct. If you have any issues regarding this please contact the surgery direct to discuss this further with the prescription clerk. Patients can now order there prescription by the following: online, in person, by post or by fax. The prescription enquiry line is available everyday between the hours of 9am – 12.30pm on 01642 944200. From a legal point of view we are unable to take any medication requests over the phone and all requests must be submitted in writing to the practice.

Please be aware this is a CCG decision and not made by the practice and will be carried out in all local GP surgeries.

Extended Hours

From 1st April 2017 the STAR Service will be providing extended hours on behalf of the Practice. This means that patients will be able to access services usually delivered at the Practice i.e. GP and Nurse appointments between 6.30pm - 9.30pm weekdays and 8am - 9.30pm weekends. To make an appointment at one of the 4 hubs (North Ormesby Health Village, Acklam, Redcar Primary Care Hospital, East Cleveland Hospital in Brotton) please contact the Practice on 01642 277000 or 111 or alternatively you can book online via http://www.starappointment.co.uk/booking/. For more information please visit the Practice or contact us directly.

CQC Report

The Practice was inspected by CQC in November 2015 and received a rating of GOOD.  Please click on the below link to see a copy of the report.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Mission Statement

"We aim to provide all of our patients with high quality, easily accessible medical care services".

Values

Our Practice Values are:

  • To provide high quality care to all of our patients.
  • Treat our patients with dignity and respect.
  • Support our patients in making decisions to improve/maintain their health.
  • Utilising the expertise of our Practice Team and encouraging continued professional development for all of our Practice Team Members. 

Named Accountable GP

All of the patients registered with the Practice have been allocated a named accountable GP. If you have a preference as to which GP you would like please speak to reception.

Dementia Awareness

The practice is now working alongside the Dementia Friendly Middlesbrough Project team. The aim of this project is to ensure that people living with dementia can remain active and included members of their communities!

The reception staff are undergoing training to make them more dementia aware and we are exploring ways to make our services more accessible!

If you care for someone with dementia and would like to help the practice in becoming more dementia aware, please speak to the Reception Supervisor Claire Fisher. Your input and advice would be much appreciated!

(Site updated 09/08/2019)
Order your repeat medicationsAccess Appointment System
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website